32Red Privacy Policy

1 Who We Are

32Red operates the online gaming platform available at 32red.my. References to "32Red", "we", "us", or "our" in this policy refer to the platform operator. This Privacy Policy explains how we handle the personal information of players and visitors in the Philippines who access 32red.my.

This policy should be read together with our Terms & Conditions. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.

2 What We Collect

We collect personal information when you register, use the platform, make a deposit, or contact our support team. The categories of data we collect include:

We do not knowingly collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless it is strictly necessary and you have provided explicit consent.

3 How We Use Your Data

We use the personal information we collect for the following purposes:

• To create and manage your 32Red account.
• To process deposits and withdrawals in Philippine Peso (₱).
• To verify your identity as part of our KYC process.
• To detect and prevent fraud, money laundering, and account abuse.
• To provide customer support when you contact us.
• To send you account-related notifications such as transaction confirmations and security alerts.
• To send promotional communications, where you have opted in to receive them.
• To comply with applicable legal and regulatory requirements.
• To analyse platform usage and improve the gaming experience.

We process your data only where we have a lawful basis to do so — this includes performing our contract with you, complying with a legal obligation, protecting legitimate interests, or where you have given consent.

4 Sharing Your Data

32Red does not sell your personal data. We may share your information with third parties only in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals via supported Philippine payment methods including local e-wallets and bank transfers. Data shared is limited to what is needed to complete the transaction.
• Identity verification providers: To support our KYC process. These providers are bound by strict confidentiality obligations.
• Game software providers: Technical data may be shared with game providers to deliver game content and maintain fair play records.
• Legal and regulatory authorities: We may disclose personal data if required to do so by law, court order, or to protect the rights and safety of 32Red and its users.
• IT and infrastructure providers: Service providers who support platform operations under strict data processing agreements.

Any third party we work with is required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

5 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure to meet our legal, regulatory, and operational obligations. The specific retention period for each data category is determined by the nature of the data and the purpose for which it was collected.

• Account and transaction records are typically retained for a minimum of five years following account closure to satisfy standard financial record-keeping obligations.
• KYC documents are retained for as long as required under applicable anti-money-laundering rules.
• Customer support communications are retained for a reasonable period to support ongoing service quality and dispute resolution.

When your data is no longer required, we take reasonable steps to securely delete or anonymise it.

6 Security Measures

Protecting your personal information is a priority at 32Red. We implement a combination of technical and operational controls to reduce the risk of unauthorised access, loss, or misuse of your data.

• All data in transit between your device and 32red.my is encrypted using SSL/TLS.
• Sensitive account actions may require OTP (one-time password) verification via your registered mobile number.
• Access to personal data within 32Red is restricted to authorised personnel on a need-to-know basis.
• Payment data is handled through PCI-compliant processing channels.
• We conduct regular reviews of our security practices and update them as threats evolve.

While we take every reasonable step to protect your data, no online system can guarantee absolute security. You are also responsible for keeping your login credentials confidential and for logging out of your account on shared devices.

7 Cookies

32Red uses cookies and similar technologies to operate the platform, remember your preferences, and understand how visitors use the site. Cookies are small text files stored on your device when you visit a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — such as maintaining your login session and remembering your cart during a deposit flow.
• Analytics cookies: Help us understand which pages are visited most and how players navigate the site, so we can improve the experience.
• Preference cookies: Remember settings like your preferred language or display options.

Most browsers allow you to manage or block cookies through their settings. Note that disabling certain cookies may affect how parts of the platform work, including login functionality.

8 Your Rights

As a player on 32Red, you have rights over your personal data. These include:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or out of date, you have the right to have it corrected.
• Right to deletion: In certain circumstances, you can ask us to delete your personal data. Note that we may need to retain some data to comply with legal obligations.
• Right to object: You can object to us processing your data for direct marketing purposes at any time.
• Right to withdraw consent: Where we process your data based on consent, you can withdraw that consent at any time. Withdrawal will not affect processing that took place before the withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before actioning any request.

9 Minors & Age Policy

32Red is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered or provided personal data, we will close the account and delete the associated data as soon as reasonably practicable.

If you believe a minor has accessed the platform or provided their data, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make changes, the updated policy will be published at 32red.my/privacy-policy with a revised review date.

For changes that materially affect how we handle your data, we will make reasonable efforts to notify registered players via email. Continued use of the platform following the publication of an updated policy constitutes your acceptance of the changes.

If you have questions about any changes before they take effect, contact us at [email protected].